In the UK  - Orders under £100 carry a £5 delivery charge

In Europe - £6.50 

We post your order within 48 hours. It usually takes 4 working days to arrive, up to one month. Delivery dates depend on your country's postal service.

USA, Canada & Australia - £7.50

We post your order within 48 hours. It usually takes 5 working days to arrive, up to one month. Delivery dates depend on your country's postal service.

You should also check your country's customs laws, as you might be charged a fee by your local customs, depending on the value of your order.

Orders over £100 are FREE!

 Returns Policy

If you are not entirely satisfied with your purchase, please return it in its original condition within 14 days of the date shown on your dispatch note.

You must notify us online before you return a product.

In order to do this, you must email us at info@normode.com.  Please state the reason for return along with product description, price and date of order. 

Your parcel must then be returned via the Post Office counters in accordance with the details set out below.

The item must be repacked in the same condition as it was received. The item should have all labels intact and should not have been worn. This means that the garment should be returned unworn; in its original packaging with all labels attached; and must not have been washed, stained, marked or damaged in any way.  Where there is evidence that the items that have been worn/washed the return will not be accepted.

You then need to return the package to a Post Office counter.

Please note the cost of the return is the customer responsibility.

Obtain a postage receipt from the Post Office; this will act as your proof of return.

The returned parcel is the customer’s responsibility until it is received by us. As a result we suggest customers use a delivery service where they can track their return.

We will process a refund to returned items that are in accordance with our returns policy.

Items must be returned in their original condition within 14 days of the date shown on your dispatch note.

Once the product has been received and inspected we will send you an email letting you know we have received and processed your return.

After you have received the email please allow 5-10 working days for the refund to be credited to your account.

If you are returning an item because it is unwanted delivery charge is non refundable.

We do not offer refunds on sale/special offer items; however we will offer a credit note or exchange in line with our returns policy.

Please return your unwanted goods to:

NorMode Limited
152-160 Kemp House, Suite 331
City Road
London
EC1V 2NX
England