Our return policy lasts 15 days. If 15 days have gone by since delivery of your order (per shipment tracking information), unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including any tags, inserts and boxes. A 20% restocking fee of the original purchase amount applies to all authorized returns and will be deducted from your refund. If you wish to return an item, please contact us at email@example.com to request a Return Merchandise Authorization (RMA) number to note on the shipment. Any returned items without prior approval and assigned Return Merchandise Authorization number will not be refunded.
Several types of items are exempt from being returned. Made-to-order and/or monogrammed or otherwise customized items.
Only regular priced items may be refunded, unfortunately any sale or discounted items cannot be refunded.
To return your product (once you have received the RMA number) you should ship your product to:
ATTN: RMA #
1045 Cobb Parkway North
Marietta, GA, 30062
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
If you are shipping an item above $100 in value, you should consider using a trackable shipping service and purchasing shipping insurance. We can not guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, usually about two to three business banking days.
Late or missing refunds (if applicable)
If you haven not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com, we will issue a return merchandise authorization whereupon you can send your item to: NORMODE, 1045 Cobb Parkway North, Marietta, GA, 30062, United States.
Any Claim for defective or damaged items must be filed within 48 hours of delivery by emailing firstname.lastname@example.org