FAQ

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Please note that our order processing time is separate from shipping times. Availability varies, and we usually ship within 5-7 days, but up to about 3-6 weeks in some cases for furniture items. Once your order ships, you will receive an email notification with your tracking information. Please allow 48 hours for the tracking information to become available.

We ship from our warehouse located in Marietta, GA. Depending on the order and delivery location, we use either UPS or USPS. USPS delivers items shipped to Alaska, Hawaii, and U.S. territories with an additional charge of $10. Some heavy or oversized items cannot be shipped outside the contiguous 48 states.

*Due to the ongoing impacts of COVID-19, our shipping ETAs have been longer than usual in some cases. Click here for more information

We deliver across the USA & Canada.

Shipping charges for your order will be calculated and displayed at checkout. Please note: Larger items and cross border deliveries may be subject to additional charges after checkout. You’ll receive updates along the way as your order is processed and shipped from our local warehouse.

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within seven days of receiving your shipping confirmation email, please contact us at info@normode.com with your name and order number, and we will look into it for you.

If you are dissatisfied - for any reason- you may return your item(s) within 14 days of receiving your purchase for a full refund of the merchandise value provided the item(s)are new and 100% unused and in original packaging. An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Returns with the original receipt will be refunded in the original form of payment. You will be responsible for the return shipment cost. Please submit the order number and tracking number once available to info@normode.com. We are not responsible for lost return packages. Finally, we cannot accept returns on monogrammed, personalized, special-order items, custom upholstery, items shipped directly from the vendor, or items damaged through normal wear and tear or use and abuse or failure to follow use and care guidelines for the product(s).

In the event that your order arrives damaged in any way, please email us within 24 hrs at info@normode.com with your order number and a photo of the item’s condition. We will review your claim and respond back to you as soon as possible with replacement options.

PLEASE NOTE: Item(s) purchased with special promo campaigns and discounts are final and do not qualify for returns or exchanges. We will not accept any return(s) without prior return authorization and instructions given to you in writing.

If you have any further questions, please don't hesitate to contact us at info@normode.com.

If you see a “(0 or less, please allow 3-6 weeks delivery time)” notice on the product page, the item is out of stock, and we expect to deliver your order within this time frame. We will notify you via email of any delays once the product is on its way from the manufacturer to our warehouse.

Call us: # 1-770-989-1038

Open Mon-Fri 9 AM - 5 PM EST

Send us a message info@normode.com