FAQ

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Please note that our order processing time is separate from shipping times. Availability varies, and we usually ship within 5-7 days, but up to about 3-6 weeks in some cases for furniture items. Once your order ships, you will receive an email notification with your tracking information. Please allow 48 hours for the tracking information to become available.

We ship from our warehouse located in Marietta, GA. All items ship via UPS unless otherwise noted. Some heavy or oversized items can only be shipped in the contiguous 48 states. We are unable to ship to P.O. and A.P.O. boxes.

Furniture and other oversized items travel via freight carriers which have extended processing and delivery times. 

We deliver across the USA & Canada.

Shipping charges for your order will be calculated and displayed at checkout. Please note: Larger items and cross border deliveries may be subject to additional charges after checkout. You’ll receive updates along the way as your order is processed and shipped from our local warehouse.

When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within seven days of receiving your shipping confirmation email, please contact us at info@normode.com with your name and order number, and we will look into it for you.

Our return policy lasts 15 days. If 15 days have gone by since delivery of your order (per shipment tracking information), unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including any tags, inserts and boxes. A 25% restocking fee of the original purchase amount applies to all authorized returns and will be deducted from your refund. If you wish to return an item, please contact us at info@normode.comto request a Return Merchandise Authorization (RMA) number to note on the shipment. Any returned items without prior approval and assigned Return Merchandise Authorization number will not be refunded.

Several types of items are exempt from being returned. Made-to-order and/or monogrammed or otherwise customized items.

Only regular priced items may be refunded, unfortunately any sale or discounted items cannot be refunded.

Shipping

To return your product (once you have received the RMA number) you should ship your product to:

NORMODE
ATTN: RMA #
1045 Cobb Parkway North
Marietta, GA, 30062
United States.

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. 

If you are shipping an item above $100 in value, you should consider using a trackable shipping service and purchasing shipping insurance. We can not guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, usually about two to three business banking days.

Late or missing refunds (if applicable)

If you haven not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@normode.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@normode.com, we will issue a return merchandise authorization whereupon you can send your item to: NORMODE, 1045 Cobb Parkway North, Marietta, GA, 30062, United States.

Any Claim for defective or damaged items must be filed within 48 hours of delivery by emailing info@normode.com

PLEASE NOTE: Item(s) purchased with special promo campaigns and discounts are final and do not qualify for returns or exchanges. We will not accept any return(s) without prior return authorization and instructions given to you in writing.

If you have any further questions, please don't hesitate to contact us at info@normode.com.

If you see a “(0 or less, please allow 4-8 weeks delivery time)” notice on the product page, the item is out of stock, and we expect to deliver your order within this time frame. We will notify you via email of any delays once the product is on its way from the manufacturer to our warehouse.

Call us: # 1-770-989-1038

Open Mon-Fri 9 AM - 5 PM EST

Send us a message info@normode.com